Frequently Asked Questions
Your go-to guide for all things Twisted and Spun — from fiber choices to shipping, dyeing, and what inspires us. If you don’t see your question here, we’re just a message away.
What fibers do you use?
We use plant and animal fibers like cotton, wool, alpaca, and linen. Our focus is on natural, ethically sourced materials, no acrylic unless recycled. We support woman- and minority-owned farms whenever possible.
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Where are your yarns dyed?
All our yarn is hand-dyed in small batches in our Allen, Texas studio. We use acid and fiber reactive dyes and sustainable methods, with colorways inspired by stories, textures, and the world around us.
Do you offer yarn subscriptions?
They're in the works! We're developing a seasonal yarn subscription featuring exclusive colorways and small-batch extras. Stay tuned by joining our newsletter for early access.
What mills and farms do you work with?
We proudly source from woman- and minority-owned farms and small mills whenever possible. Many of our fibers come from U.S.-based operations focused on regenerative agriculture, animal welfare, and traceable production. Transparency matters to us, and we're always happy to share more about our sourcing partners—just ask!
Do you have an advent calendar or holiday box?
Yes, coming soon! We’re crafting a limited-edition advent calendar filled with hand-dyed mini skeins, a full-size skein, and thoughtful surprises. Sign up for our emails to be first in line when they launch.
Will the colors match what I see online?
We do our best to photograph yarns in natural lighting, but some variation may occur due to hand-dyeing and individual screen settings. We recommend buying enough for your project at once to ensure consistency.
Can I request a custom colorway?
We love working with makers to create custom skeins! Reach out through our contact page and let us know your vision. Based on current studio capacity, we’ll let you know what’s possible.
How should I care for your yarn?
We recommend hand-washing in cool water with a gentle wool wash and laying flat to dry. Avoid excessive friction or heat. Yarn-specific care info is included in each listing and on the label.
Do you ship internationally?
At the moment, we ship within the U.S., Canada and Mexico but we're working toward expanding. If you're international and interested, we may be able to accommodate special requests.
Do you accept returns?
Due to the nature of hand-dyed yarn, we don’t accept returns unless an item is damaged or incorrect. That said, your happiness matters. Please get in touch if there’s a problem, and we’ll make it right.
Do you offer wholesale or trunk shows?
Not at the moment, but we’d love to collaborate. Reach out through our contact form.
What inspires your colorways?
Everything from Texas sunsets to vintage quilts, favorite books, music lyrics, garden herbs, and childhood memories. Our colorways tell stories, designed to spark joy and creativity in your hands.